Account Director

Location: Telephone House, 69-77 Paul Street, London EC2A 4NW
Posted: 7.02.20

Closing Date: 23/02/2020

Only full applications with a CV and accompanying cover letter will be considered.

Salary: £50,000 – £55,000 plus bonus and benefits

Role overview 

Profusion is a leading provider of data and marketing services, ranging from consultancy advice, through to the creation and execution of innovation projects and marketing campaigns. We specialise in helping retailers, FMCGs, SMEs and financial services business to grow using the power of data science. Our partnerships with universities and leading organisations enable us to bring the best academic thinking into the solutions we offer our clients.

As an Account Director you will be responsible for managing relationships with some of our key clients, advising and supporting them on transformational data projects and email marketing campaigns to help increase customer engagement and optimising their operations. As the senior point of contact for the clients you manage, you will coordinate resources needed to service projects, build delivery plans and balance the expectations of clients with the execution of data driven projects. You will be expected to plan campaigns, and successfully develop business accounts creatively and financially, while working collaboratively with our new business team and playing a positive role.You will be experienced in developing and discussing both technical and creative solutions for potential clients, whether this is BI, marketing or data science solutions. Top tier coaching will be available to you in all of these disciplines.

You will have good potential for personal and career development, learn from and share knowledge with a range of talented, highly skilled and internationally diverse team of colleagues. All of this while embarking on an exciting journey with a pioneering, fast-growing company situated at the heart of London’s Tech City.

Key responsibilities

You will lead client relationships and be responsible for the delivery of the client’s goals from our team, working alongside our strategists, campaign delivery teams, data scientists, engineers and visualisers, clients and client agencies. You will be pivotal to helping our clients exceed their business objectives, through the use of data insights, customer intelligence, multi-channel best practice, expertise and innovation.

  • Manage a portfolio of clients, taking responsibility for growing revenue and drive business growth through existing clients
  • Taking a lead in clients’ marketing, BI and data science solutions
  • Leading a team to provide the utmost level of client service
  • Liaising with clients at a senior level on a day-to-day basis, building long-lasting relationships
  • Working with other senior managers to generate new accounts
  • Completing projects to a specific schedule and within an agreed budget
  • Using your skills to advise clients and push clients creatively and strategically
  • Developing a proactive account plan for your accounts in order to meet targets
  • With the heads of department, to motivate and support the client-centric delivery teams in delivering an outstanding service in order to retain and grow all customer accounts, taking responsibility for the quality of work carried out
  • To produce and monitor accurate and clear scenario planning forecasting
  • Support the client-centric team and the Client Manager in the on-boarding of new clients
Personal Specification: Knowledge, Experience and Skills

You should have experience in digital marketing and data insight across a number of channel disciplines and a deep understanding of data analytics, data science and multi-channel marketing. You will be able to apply your smart thinking and data insights to developing and optimising operations and customer engagement across a number of client industries.

Knowledge & experience

  • At least 5 years’ experience in a digital agency managing and expanding client accounts
  • Significant experience in professional client relationship management
  • A proven background in digital led consulting, with in depth knowledge of data and analytics
  • Demonstrable experience in meeting or exceeding revenue targets
  • Strong experience of managing, developing and caching junior members of staff
  • Experience of writing winning proposals, RFPs and being involved in face to face pitches
  • Experience in digital marketing and/or data science / analytics
  • Agency or consultancy background preferred, however relevant client-side experience will be considered
  • Any other ad hoc responsibilities that may reasonably be required

Personal skills and competencies

  • The ability to plan and strategise at a senior level
  • A persuasive and confident approach to creative projects
  • Confident communicator, whether on the phone to a cold lead or in a face to face pitch
  • Excellent written and oral communication skills
  • A keen attention to detail and budgetary restraints
  • Full awareness of creative processes and techniques – including digital platforms
  • Commercially minded, ability to spot potential opportunities for both short term and long term revenue, ensuring potential opportunities are profitable for the business
  • Strong time management, able to manage multiple client projects
  • Determined and tenacious, persistent and goal driven
  • Ability to collaborate with colleagues and quickly build trust within the business
  • Flexible and adaptable, able to work in a fast-paced, high profile environment

How to apply

If you are passionate about a career in the digital sector and managing high profile clients and you meet the requirements above, please email your CV with a cover letter (no more than 2 sides of A4) outlining why you would be ideal for the role to: (Closing date for applications is 23rd February 2020).

Please note that because of the high number of applications we typically receive, it is not possible to answer everyone in person, successful candidates will hear from us within 2 weeks of the closing date.